TEAMS PIT WALL
Box, box — value strategy confirmed. M365 bundle gives 70–91% lower per-user costs. 1TB storage, Office co-editing, threaded channels, and compliance tools create an unmatched internal collaboration pit stop. Copilot adds $30/user but covers Word, Excel, PowerPoint, and Outlook — not just meetings. Price increase of 5–33% coming July 2026.
ZOOM PIT WALL
Stay out, stay out — speed strategy pays off. AI Companion 3.0 included free with all paid plans — covers Teams AND Google Meet calls cross-platform. 36% fewer transcription errors than Copilot (third-party testing). Clean UI, frictionless guest joins, and Zoom Phone expanding. AI Avatars ($12/mo add-on) gaining traction. G2 rating: 4.6/5.
TEAMS STRATEGIST
Deploy when: Your org runs Microsoft 365. Internal collaboration is primary use case. Budget is tight ($4–6/user). Document co-authoring during calls is non-negotiable. Enterprise compliance matters. 320M monthly users prove the ecosystem lock.
ZOOM STRATEGIST
Deploy when: External client calls dominate your calendar. Video quality in variable conditions is priority. AI meeting intelligence without extra licensing fees. Cross-platform meeting summaries across Teams + Meet + Zoom. 504K paying business customers and growing.